Update — Failover active

Queued messages for Globe and Smart subscribers are now being automatically routed through our backup provider. Message delivery to affected networks has resumed.

Current status
- Messages submitted during the outage window have been released from the queue and are being processed.
- New submissions are routing normally through the failover path.
- Delivery may take slightly longer than usual while the queue clears.

Direct SMPP connections
Our primary SMPP connections to GLOBE SMPP MNL PH and SMART SMPP MNL PH remain down. We are still coordinating with the telecom providers to restore them.

No action is required on your end — no resubmission or configuration change is needed.

Next update
We will provide another update within 60 minutes or as soon as the direct connections are restored.

For questions, please contact support@smsphilippines.com.

We are aware of an ongoing issue affecting our SMPP server connections to Globe SMPP MNL PH and SMART SMPP MNL PH. As a result, SMS delivery to Globe and Smart subscribers is currently interrupted or delayed.

What's affected
- GLOBE SMPP MNL PH — Downtime
- SMART SMPP MNL PH — Downtime

All other services, including smsphilippines.com, app.smsphilippines.com, Precision Routing Service (PRS), and SINGTEL SMPP SG, remain fully operational.

What we're doing
Our engineering team has identified the issue and is actively coordinating with the telecom providers to restore the connections as quickly as possible. Messages submitted during this period are being queued and will be processed once connectivity is restored.

Next update
We will post an update within 60 minutes or sooner if the situation changes.

If you have questions or need assistance, please contact our support team at support@smsphilippines.com.